User Guides

Enrolling Users

• Using the Enrolment Sheet
• Checking for pending enrolments
• Creating enrolments in bulk using CSV uploads
• FAQ: Why can't a user see an enrolment they have?

Saving and Submitting Assessments

• Using voice-to-text in Catapult LMS
• Saving Observations for "Task" assessments
• FAQ: How can a learner check their enrolment due date?
• Sorting the Trainer Dashboard
• FAQ: Why can't a learner submit their enrolment?
• FAQ: Why can't a learner save their answers?

See all 7 articles

Administrative Tasks

• Creating a system-wide Notice
• Obtaining credit for deleted enrolments
• How to delete/restore users and enrolments
• How to archive/unarchive users and enrolments
• How to add/remove a trainer from an enrolment
• Obtaining reports from Catapult LMS

See all 10 articles

Finalised Enrolments

• Reverting the finalised grade of an enrolment
• FAQ: How can my learners view their finalised enrolments?
• Downloading learner transcripts
• Allowing additional attempts for an enrolment

Optional System Features

• Two-factor authentication ("2FA") in Catapult LMS
• Using the "Due Date Reminders" feature
• Using "tags" in the Enhanced Catapult LMS
• Using the "Saved Searches" feature

Resolving System Issues

• Interpreting user activity logs
• "Direct Access to LMS is not permitted" message
• "Request was rejected" message
• "Temporary server problem" / "Failed to load content" message