How to delete/restore users and enrolments

Admin users can delete individual enrolments, which removes them from the list of "active" enrolments and prevents them from being edited or even seen by any other non-Admin users in the system. This can be useful for removing withdrawn learners from your active enrolment reports, resetting the progress of an enrolment for a student who needs to start from scratch, and a variety of other reasons.

Deleting an enrolment

To delete an enrolment, locate it on the Enrolments page. Then, click the More button found underneath the "Action" column followed by the Delete option.

You can restore an enrolment later on at any time. First, access the Deleted enrolments page from the default Enrolments page by clicking the More button above the search bar followed by the Deleted option.

Now that you're on the Deleted enrolments page, locate the enrolment you'd like to restore and then click More followed by Restore on the drop-down menu.

Deleting a user

To delete a user, locate them by going to the relevant Users page (click the Users button and then toggle to the Admin, Trainer or Learner page, depending on the role of the user you are deleting). 

Then, once you have found them (you can do this by using the search bar) click the More button found underneath the "Action" column followed by the Delete option.

To restore a user, click More (above the search bar) > Deleted to access the list of deleted users and then, after locating the user, click More (under Action) > Restore to restore them.