Obtaining credit for deleted enrolments

We understand that there are situations where the cost of an enrolment shouldn't, in fairness, be applied to your account. For this reason, Catapult has a credit policy that will automatically refund the cost of any deleted enrolments if certain conditions are met.

Firstly, any enrolments you would like a credit for must be deleted first. This is a hard requirement - we cannot offer any kind of credit for an enrolment while it is still active.

When you go to delete an enrolment (via the More > Delete option), the "Delete enrolment" pop-up panel will inform you if the enrolment being deleted is valid for an automatic credit;

This automatic credit will be offered as long as both of the following conditions are true;

1. The enrolment must have been created less than seven days ago.
2. There must be no answers saved into the enrolment's assessment tools.

If one of these conditions is not true, the pop-up panel will inform you that the enrolment you are deleting will not result in an automatic credit.

In the event there are extenuating circumstances related to the deleted enrolment(s) that you believe should be considered, you are welcome to request a manual credit.

To request a manual credit, finish deleting the enrolment(s) and then send a list of the enrolment(s) you deleted to support@catapult-elearning.com, along with all details relating to the request itself. We will document the manual credit request and consider offering credit on a case-by-case basis.